: How do I place an order?
A: Browse our website, select the item(s) you wish to purchase, choose your size, and click “Add to Cart.” Proceed to checkout and follow the instructions to complete your order.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods available at checkout.
Q: Can I make changes to my order after placing it?
A: If your order hasn’t been shipped, please email us at onceneslitel423@gmail.com as soon as possible. We’ll do our best to accommodate your request.
2. Shipping
Q: Where do you ship to?
A: We offer worldwide shipping. Shipping times and costs may vary depending on your location.
Q: How long does shipping take?
A: Orders are usually processed within 2-3 business days, and shipping typically takes 7-14 business days depending on your location.
Q: How can I track my order?
A: Once your order is shipped, we will send you a confirmation email with a tracking number and a link to track your package.
3. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery for items in their original condition. For more details, please refer to our Returns & Refunds Policy.
Q: How do I initiate a return?
A: Email us at onceneslitel423@gmail.com with your order number and details of the item(s) you wish to return.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item(s).
4. Products
Q: How do I choose the right size?
A: Each product page includes a detailed size guide to help you find the perfect fit. If you have further questions, feel free to email us at onceneslitel423@gmail.com.
Q: Are your products true to size?
A: Our products are designed to fit as described in the size guide, but sizing may vary slightly by style.
Q: Will items be restocked?
A: Some items may be restocked based on demand. Please check the product page or contact us for more information.
5. Customer Support
Q: How can I contact customer support?
A: You can reach us by email at onceneslitel423@gmail.com. Our team is available to assist you with any inquiries.
Q: What should I do if I receive a damaged or incorrect item?
A: Please email us within 48 hours of receiving your order with photos of the issue, and we’ll resolve it promptly.
Thank you for shopping at Secret World! If your question wasn’t answered here, please don’t hesitate to email us at onceneslitel423@gmail.com.