At Secret World, we are committed to delivering your orders promptly and efficiently. Please review our shipping and delivery policy below. For any questions, feel free to contact us at onceneslitel423@gmail.com.
1. Processing Time
- Orders are processed within 2-3 business days after payment confirmation.
- During peak seasons or holidays, processing times may take slightly longer.
- Once your order is processed, you will receive a confirmation email with tracking information.
2. Shipping Methods and Times
We offer the following shipping options:
Standard Shipping:
- Delivery time: 7-14 business days (varies by location).
- Available for most regions worldwide.
Express Shipping (if available):
- Delivery time: 3-7 business days (varies by location).
- Additional charges apply.
3. Shipping Costs
- Shipping costs depend on the delivery method and your location.
- The total shipping cost will be calculated and displayed at checkout.
4. International Shipping
- We ship worldwide, but delivery times may vary based on the destination country’s customs and postal services.
- Customs and Import Duties: Customers are responsible for any customs fees, duties, or taxes imposed by their local authorities.
5. Order Tracking
- Once your order is shipped, a tracking number will be emailed to you.
- You can use the tracking number to check your order’s status on the shipping carrier’s website.
6. Delayed or Missing Orders
- Delays: Occasionally, shipping may take longer due to unforeseen circumstances like weather, customs processing, or holiday rush periods.
- Lost Packages: If your order has not arrived within the estimated time frame, please contact us at onceneslitel423@gmail.com for assistance.
7. Incorrect Shipping Address
- Please ensure your shipping address is accurate when placing your order.
- If you notice an error, contact us immediately at onceneslitel423@gmail.com.
- Orders shipped to incorrect addresses provided by the customer are not eligible for refunds or free replacements.
8. Damaged or Incorrect Items
- If your order arrives damaged or you receive the wrong item, email us within 48 hours of delivery at onceneslitel423@gmail.com with photos of the package and the items.
- We will arrange for a replacement or refund as necessary.
Thank you for choosing Secret World! We are dedicated to providing a smooth and reliable shipping experience. For further assistance, don’t hesitate to reach out to us at onceneslitel423@gmail.com.