At Secret World, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.
Returns
- Eligibility for Returns:
- Items must be returned within 14 days from the date of delivery.
- Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
- Non-Returnable Items:
- Items marked as “Final Sale” or “Non-Returnable” on the product page.
- Customized or personalized items.
- Return Process:
- Email us at onceneslitel423@gmail.com with your order number, the item(s) you wish to return, and the reason for return.
- Once approved, we will provide you with a return shipping address and instructions.
- Customers are responsible for the return shipping costs.
Refunds
- Refund Eligibility:
- Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to your original payment method within 5-7 business days.
- Partial Refunds:
- Items not returned in their original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund.
Exchanges
- We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us at onceneslitel423@gmail.com within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund as appropriate.
We value your business and aim to resolve any issues quickly and fairly. If you have any questions, feel free to email us at onceneslitel423@gmail.com.
Thank you for shopping with Secret World!